On January 16, 2020 after browsing this dealer's w...

On January 16, 2020 after browsing this dealer's website, I started using their Chat function. The agent behind the online chat (Ilyas) was friendly and helpful, so I decided to drop in at their dealership later that evening. I went to their "Used Car" side of the dealership.

I don't remember the name of the sales guy, could have been something like "Steve", but he is not very helpful or friendly. When I mentioned that I'm looking to buy a car because my current car had broken down, he started berating me for buying a beater, saying things like "oh didn't you know, in the end the repairs will cost more," and so on. I had to stop him and say I'm already here because I want to buy a car, you don't have to sell the concept of buying a "good car" to me.

After that, he backpedaled a little bit and tried to salvage the situation. So I stayed there to give it a shot. I told him that I was concerned about interest rates and monthly payments as I am not too sure where I stand credit-wise. So this is what he told me I have to do:

First, I have to choose a car from their inventory.

Second, they will take a deposit from me to hold the car.

Third, they will send my application to the lenders, and the lenders will come back with approval or not, and if approved with an interest rate of X%.

So I asked him, what if the X% is too high for me, I want to decline the offer and change my mind about buying the car?

He told me that my deposit will be burned. I said that is quite the risk to take for me, because I have no idea of knowing if the financing will be affordable to me or not, unless I'm willing to burn my deposit with them.

He insisted that this is the way because "I have to hold the car for you, and within that time, I can't sell it to anyone else".

He then told me to go see their Finance Manager, who very curtly told me to "just calculate it at 6.99%".

Needless to say, I did not end up buying a car at this dealership.

I don't know if this is really the way Honda T&T do business, or just this sales guy doing things this way. I really have to question where this guy gets his "sales skills" from.

Ironically, while all these was going on, a new guy/intern was also there witnessing the whole thing. Apparently this guy is even supposed to train their new people. Honda T&T - do consider if this guy is an asset or not to your sales team.

I'm only giving a 2 star because Ilyas in the Online Chat was friendly and helpful, otherwise this dealership gets a one star and no business from me.