This place is my all time favorite so I hate to le...

This place is my all time favorite so I hate to leave this review. I believe quality of customer service has gone down the drain since COVID 19. They allow kids to run though the hotel and take over the pool. This isn t a quiet place to rest and relax anymore. I check in ahead of time and wasn t made aware that they changed my room type reservation. When I asked for them to fix it, they said nothing could be done because they full. Remind you I was staying for two nights. This has been an horrible experience.