I was very disappointed in my stay at the Sofitel ...

I was very disappointed in my stay at the Sofitel in DC. I have stayed at the Sofitel before and the service at the hotel from start to end was extremely disappointing. The staff appeared burdened to help us with our bags and didn't help bring them to the room, the service at the restaurant was extremely slow despite them being well staffed and not busy, and they were rude to us on the phone when we called for room service late at night despite advertising 24h room service. I would have rather stayed at a neighboring hotel than here.