In order to avoid any waiting, I called up David M...

In order to avoid any waiting, I called up David McDavid Honda for service appointment for my car. They told me to drive by and I will be taken care of immediately, appointment is not needed. They took all my details over phone and said they will see me soon. On arrival, which was a 20 min drive from home, they made me wait for 15 mins with no response. After this, and multiple enquiries on what is happening a service advisor with first name Josh comes in and says you have 3 hours waiting time!! After showing him call I made to their service center and telling whom I spoke with, still he is least empathetic about the mistake they have made and tell me rude on face that I would have to wait for 3 hours.

Had this been mentioned over the phone, I wouldn t have come and wasted my precious hour dealing with low quality of service and rude professionals.

I strongly recommend not to ever visit this service center with exceptionally poor service to customers.