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EsKay Alsatian

4 years ago

Greatly frustrated, Rented had a room (#11084) for...

Greatly frustrated, Rented had a room (#11084) for four days at this hotel during a convention weekend, the fridge was not working, and toilet all weekend would not flush properly. The would overflow (only liquid waste) if it were to be flushed more then twice an hour. (Very slow drain) the entire weekend our room would either have to go from the 11th floor to the lobby to use the public facilities or rely on nearby friends rooms when having to use the bathroom. Which made things difficult late nights when lobby bathrooms were closed for the night and cleaning. Multiple complaints and requests all weekend were brought to the attention of the front desk to no resolve, no compensation just fully charged for a room without a functioning bathroom. Absolutely disgusting

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