Leah Love

Review of Casa Madrona Hotel & Spa

I was so hoping for the 5 star experience. And the...

I was so hoping for the 5 star experience. And they did give us a bottle of wine for our anniversary. But the room I booked is not the room advertised on the website. The bed was hard, the pillows were hard, the toilet paper was like wiping with a paper towel, there were no soaps to wash our hands, no trash can, no robes and slippers as advertised and lastly no tub. I booked the room with a tub and balcony. Our room didn't have either one. When I told the girl at the desk last night she said all the rooms are decorated differently. An odd thing to say considering a tub isn't a decoration and had nothing to do with the missing toiletries. I will say though that there is a very sweet woman who works there who is more mature in years. She was lovely and if I could give her 5 stars, I would.