We spent several thousands on a ten day trip in Po...

We spent several thousands on a ten day trip in Portugal in October 2019. While the river boat cruise was lovely, the 4 days before the cruise were unnecessary and not worth the money at all. My main complaint is the customer service while arranging/booking the arrangements for the cruise. My husband and I asked many questions about booking the cruise and flights as we were already going to be in Europe and were not traveling from the US with the rest of the group. We felt we were a bother to the company due to our 'extra' considerations. Email correspondences were curt at best. We had to ask several times to get them to call us back. While we didn't understand prior to the trip, they evaded pertinent questions about the itinerary which caused us to lose 3 days of our trip and spend money needlessly. When we asked about upgrading from economy coach to business class on the flights they told us it would cost $8,000.00 per PERSON! Yea right. They also added a third leg on the way home telling us it was the airlines fault. I feel it was a real Bait and switch from Mayflower. I did reach out to the Mayflower tour representative and she said she would have someone get back to me. Did not happen. I emailed Matt Greenwaldt in corporate back and forth. Each time he said he needed more time to get back to me. It's been 3 months since the trip. Epic fail at customer service, reliability, integrity and respect for their clients. No follow through. While there were very good parts of the River boat cruise, the price for what we did and the lost three days would not allow me to go back with them nor could I recommend Mayfair ever. And keep in mind who is giving positive reviews for them. Are these people actually paying for their trip or are they being 'comped' as they travel with a large group of clients? Live and learn!