This company is awful. I ordered a Boxy Girl for m...

This company is awful. I ordered a Boxy Girl for my daughter and while placing the order from my phone, the system queued in an additional $50 dollar item as I thought I was confirming the order. I called to cancel, and was told they cannot see the order in their system for 24-48 hours which is a complete lie, as I have the confirmation # immediately. I then emailed the company, as instructed by the phone agent, requesting a cancellation, copying the order # and requesting a return confirmation of cancellation. No surprise here, I received a notice a week later my account was charged. When I contacted to request the cancellation yet again, I was told I must now refuse the package. Finally, after much conversation about poor and deceptive businesses, the order is supposedly cancelled and I am to be refunded. DO NOT ORDER from this company. Extremely poor business practices.