Grace Tredinnick

Review of the 9th door

I had always told myself I would never write a bad...

I had always told myself I would never write a bad review as I know the service industry is a hard business to be in and I know people are more generally inclined to write a negative review over positive, but my experience at 9th door was completely unacceptable.

There was a situation that occurred during our dinner, where customers claimed they had paid with a $100 bill and blamed the server for losing such bill. Based off of the conversation and aggressiveness of the customer, I think everyone else in the restaurant would agree that the customer probably didn't actually pay and they were trying to get away with a free dinner, but that's besides the point. What happened after such customer left was the issue. After the customer left, the chef - which was also the manager and possible owner, started screaming, swearing, throwing objects around and creating an extremely uncomfortable experience for everyone in the restaurant.The server involved in the issue was sent home, before being publicly fired in front of everyone. After being fired, the chef continued to yell, swear and talk down on the server and the customers that pulled this on the restaurant. The remaining customers in the restaurant expressed to each other how uncomfortable they were. One group even requested their food to be prepared and packaged up so they could leave. The restaurant ultimately ended up closing early, sending away potential customers that walked in.

The chef had every right to be upset about this situation. In the food service industry this is unfortunately bound to happen. What should have happened is the chef should have cut his losses, learned from the experience, and moved on. What happened was public shaming for all staff, losing potential customers walking through the door and any returning customers who witnessed this go down. I can't support a company who treats their employees like this chef treated his staff. Chef, the gentlemen you fired tonight is a great server, very friendly, informative and helpful. Without employees like him, you would have no restaurant. Your food was creative and tasty. You have what it takes to have a successful restaurant, but instead of all the staff - whom you yelled at because "they always have to ruin it for you" and "you never get to go home early", it was you who ultimately ruined everyone's evening and hundreds of dollars worth of future business.