David Blonski

Review of Genz-Ryan

I called to have a valve in the wall for an ice ma...

I called to have a valve in the wall for an ice maker replaced because it was leaking. The plumber was more of an upsalesman and showed me quotes to replace my water softener, hot water heater, pressure regulator, etc. for $10k. I initially wasn t sure if the leak was in the wall or just the valve so I turned off the water at the main which qualified me for a $199 emergency service fee instead of the normal $99 service call. The plumber was very personable, but with that said they got almost $1000 to replace a $20 valve under 2 hours.

Well it s been 5 days and no word back from the Gentz-Ryan Customer Service Manager that was promised. Based on all of the online reviews this seems to be their standard operating procedure. Honestly, I don t expect that there will be any adjustment to the invoice, but I encourage everyone with a bad experience from this company to post their reviews. They will get the message as their revenues drop and more people realize that they are not plumbers, but are like used car salesmen in the plumbing business.