Skip this Orvis all together if you can help it. T...

Skip this Orvis all together if you can help it. The high prices at Orvis are tolerated because of the quality of products AND superior customer service. You can get one without the other at pretty much any store. I went in to exchange a broken umbrella with a lifetime warranty. Orvis is famous for their unmatched return policy and making defective purchases right. Right away they had to call in a manager for this (bad start) and the very first thing he said to me was, "you have a receipt?" Really? Keeping a receipt for an umbrella? When I told him no, he automatically said there was nothing he could do. I had to ask him to even look me up. When he did, he said I haven't made any purchases in a while, without even checking for the umbrella... So? The umbrella has a lifetime warranty... Then he said "he had no way to know if I even bought it at that store." Really?? First off, why in the world should it matter to a manager which location I bought it in?? Second off, it says Orvis all over it! Lol! Some manager! He wasn't willing to work with or even listen to me at all. He acted put out that I was even asking for his help. Not at all polite or friendly. I worked at Orvis for years and we always bent over backwards for returns and defective products. I once exchanged a 5 year old shirt at the managers request because the collar was fading. That's The kind of experience you'd expect from a place like Orvis! At least you used to. Sure gave a lot of fuss about exchanging a $30 umbrella with a warranty and still didn't do it. Is Orvis really struggling that much?...so I went next door to T. J. MAXX and returned some sheets I had just as long, with no receipt, and they politely gave me a store refund for the full price! Lol, Orvis should be fully EMBARRASSED for being totally showed up by T. J. MAXX customer service! Why bother paying a manager salary to someone that deals with a situation like that? Anyone at all could've done that! He needs to be demoted to an associate and have someone that cares about their job and their store's reputation take over. Surprising high amount of low ratings for an Orvis.. says a lot. Maybe I'll try the next one I find. I'll probably stop shopping there though after this. Maybe Orvis is still of great repute elsewhere, but don't expect that here. You and your money are nothing more than an annoyance here. If they're looking for stores to close post COVID, they should really take a second look at this one. Find a different tackle store or wait till can find the next Orvis. Not worth the hassle or experience for the high prices!

Update: I just spoke with Orvis customer service. I'm being sent a new product in 3 days! It was very simple. Obviously just a bad manager doing a poor job. Easy fix...