We had the misfortune of a horrible experience wit...

We had the misfortune of a horrible experience with Sundance Helicopters last night. It was easily the worst customer service experience I have ever had. We were part of a large pre-paid group that they simply were not equipped or prepared to take care of. Their operation was a logistical nightmare. They had no way to track the order in which groups checked in to put them on the helicopter in a first come first serve fashion. The result was that many of the groups who checked in first were the last ones to go...we were one of those groups. We waited over 4 hours to take our flight while watching groups that arrived after us go ahead of us. If that was the only problem this would be more of a 3 star the 1 star but it wasn t.

The desk staff was rude to us when we inquired as to why we were being passed over. They also lied to us twice promising we were in the next group when we weren t. It was so bad we had decided to leave and had a Lyft on the way to get us...one of the desk staff chased us down and promised us we were next and asked us to please stay. I cancelled the Lyft only to find out we were lied to. We didn t get up until 3 rounds later.

I wish I could say once we got to the helicopter it was better but it wasn t. The pilot was rude and condescending. He told us he wasn t happy with the delay either as he was supposed to be off at 10:30 (it was around 1 am at this point) and that he wasn t even getting paid any longer. If he was dealing with it we should also. He also snapped at one of our group members and told him to hush and not ruin his last flight of the night. While the strip is beautiful at night the flight sucked. It lasted around 8 minutes and the pilot gave no narration on what we were seeing or any history at all. Maybe that isn t part of the flight but I would think the pilot would engage the passengers on some level?

In short we wasted 5 hours of our life and a night in Vegas only to experience rude service and to be lied to. I would highly recommend finding any other company to provide this service if it s something you want to do.