Horrible Customer service - We booked an oil chang...

Horrible Customer service - We booked an oil change here last Monday at 8:30am assuming it would only take an hour-hour and a half tops as thats what it has been in the past. So my husband came in with our one-year old son. The whole experience right from the start was awful. After dropping off the vehicle, no one would help him because he was booked with a certain employee - so that wait took 15-30 minutes then he was told the vehicle would not be done until at least 430pm. My husband was frustrated because there would be no way our son would tolerate sitting in a car dealership for 8 hours, and they refused to shuttle them home because we live out of town and the car seat was in the vehicle. So he asked if he could just take the vehicle back and go somewhere else that wasn't going to take a whole day for a basic OIL CHANGE. The coworker proceeded to look on his computer and said oh no, it looks like the vehicle is up there already so it shouldn't take more than an hour- hour and a half. Still frustrated but my husband assumed there wasn't much more that could be done at this point since the car was already up and being worked on. So he waited. Two hours passed. No call, so he went and asked the customer service approx. how much longer. The response from this employee was we don't work in times so you can't ask us that. Another employee was walking by and overheard and said they would go check. Comes back out and says they are just working on it now. He finally got the call approx. 2.5 hours later saying our vehicle was done. Totalling to almost 5 hours. This is unacceptable considering he was told it would not take more than an hour and a half. To top it all off. He went to go pay for it, and of course our one year old is getting fussy at this point because he's had to sit in a dealership for 5 hours. The cashier says to my husband to can you please get that kid to be quiet. I am disgusted with this whole experience. We will not be returning here again.