Alexa C

Review of Sentara RMH Medical Center

Disappointment says it all. When I arrived at the...

Disappointment says it all. When I arrived at the hospital, my first interaction with the nursing staff made me feel very unwelcome while I was feeling so poorly. I had to truly advocate for myself to get any service. I had been diagnosed with Covid and being a young adult I was scared and experiencing chest pains due to pneumonia. I was alone and nervous because I knew that how I was feeling was not normal. When I tried to talk the nursing staff and tell them what was wrong, I was talked over and immediately asked if I needed to see a psychologist. This was all happening while I was attempting to tell them that I was in extreme pain.

Later after when the doctor came to see me he gave me a paper prescription for some antibiotics then proceeded to tell me to take it to the local pharmacy to get it filled. Normally this would not upset me but in this instance I had been diagnosed with covid and I thought they where trying to limit the spread of the disease but not with their actions.

Sadly there are no other options to students at JMU. I just hope that by expressing my feelings they will begin to understand and listen to the public and change their protocol to provide better customer service and a more compassionate environment.