Our stay at the Knickerbocker was bittersweet. We ...

Our stay at the Knickerbocker was bittersweet. We had booked and paid for 8 nights at another hotel nearby (Row NYC) and upon check-in, were told that our room had been sold to another guest and we were to be transferred. It was 2am by the time we arrived at the Knickerbocker and we were exhausted, hungry and irritable. The comparison of service offered at this hotel to the Row was incredible. We were greeted by the door staff, our bags taken directly to our room, seated at the check-in desk and offered water. The staff were so attentive and friendly and we felt like we were truly being looked after. The room was beautiful, clean and spacious. Despite only having one bed for my friend and I, it was so spacious and comfortable that it didn't matter. We were given a delicious complimentary breakfast in the morning. It was a difficult place to leave! I'd highly recommend this hotel.