G Hayes

Review of High River Autoplex & R.V

Hmmm....bought my first trailer ever at the Calgar...

Hmmm....bought my first trailer ever at the Calgary RV show in January from John Mclaughlin, what a terrific experience! Daniel from the finance department is a stellar stand up guy! Which leaves the service department. I haven't had chance to go camping in my new trailer as yet and an going to be able to get out this weekend. Anyways anytime I'm towing my trailer it seams I am unable to get up to highway speeds without terrible sway, literally feels like my truck is out of control. Anyways being the ocd problem solver type I start asking around online, different professionals, techs from other rv dealerships, hitch shops ect ect...turns out anything over about 25 ft should have a sway control along with the obvious weight distribution hitch. ( my trailer is 30ft). Now kudos to John for setting me up with the weight distribution hitch and educating me on its setup and function. However I feel he also should have mentioned sway control, the importance of tire pressure ect ect.Pulling a trailer is much different than driving a big rig of which I'm very familiar. The fact that he allowed me to take delivery of my trailer and take it home is scary. Not sure if it was complacency or honest to goodness just unaware either way...tsk tsk...thankfully I made it home without incident. The dealership may not be liable should something had of happened but I would hate to live with that potential tragedy on my conscious. Just a thought but perhaps more training would be a benefit to your sales team.

After doing all my research on how to mitigate sway and doing the suggested actions the sway still continues. Through my research I discovered the axles on the trailer didn't line up nor were the wheels lined up and that only one wheel was heavily covered in brake dust while the remaining three were clean. I was advised to take it to standens to have it checked if the dealership wouldn't correct the very visible defects. So my next step was to obviously return to the dealership and convey my concerns which I did. After having called and booked an appointment I was asked if I was going out camping soon to which I replied yes we have booked a site for the last weekend in April, I was then advised to bring it in on the( 2wks after I called) Saturday prior to my appointment which was the following Monday. Arriving at the dealership on Saturday the ladies at the servive desk seemed to have no idea and seemed slightly annoyed that I was dropping my trailer off before the scheduled appointment date. Anyways I get checked in...they even took pictures of my wheels and agreed something was not right. My appointment was for Monday the trailer was dropped of on Saturday and today is Tuesday and we are booked at a site for Friday, I decided to call to check on the progress. Well I was told I would get a call back...fair enough....knowing the dealership closed at a particular time I descide to call back ( as my return call was not given as promised and is 15 minutes to closing) only to be told that my trailer hasn't even been in the shop yet?! I convert to the service girl that my appt was for yesterday. And have a site booked for Friday ( My expectation would be that my trailer would at least be in the shop or someone would at least have some sort of update for me.) The response I received was..." yeah well we kinda got behind in our schedule".....

I'm a brand new customer and a potential lifetime customer. So far I'm not exactly confident in your service department...hopefully this changes over the next couple of days. It would be a shame for your service department to drop the ball after your sales team and finance department worked so hard to gain my business