I arrived hotel at 4pm but the room was still not ...

I arrived hotel at 4pm but the room was still not ready. Front desk asked me to come back for the key without an apology.
The faucet in my friend room was broken, we told front desk and they asked us to remind them when we check out. No intention to fix it right away and rely on customer to remind them.
Really poor front desk service from a four stars hotel.