Marino L

Review of Suburban Chrysler Jeep Dodge

Had my car serviced here a day ago for a flat tire...

Had my car serviced here a day ago for a flat tire and Oil Change.

Service Advisor initially was Kim. She was a bit monotone and she seemed disinterested in my concerns. Also not a big fan of customer service reps who handover issues and or cases to other customer service reps without a real good hand off, it makes it seem like they simply don't want to deal with a customer anymore.. Kim did just that.

I asked her for more information on one of my care packages and she right away asked someone else to explain it to me, and her tone said it all...Very dismissive and made me feel like a little kid who needed an hand holding, when all I needed was some clarifications.

I am glad she did this, she handed it over to Adam who was Awesome! Very friendly, very quick and very helpful. I took his card and will schedule future appointments with him.

Unfortunately when you have one bad apple it reflects on the company as a whole so I gave it a three star experience only because of my experience with Kim.

I suggest that Suburban Chrysler Dodge Jeep take a close look at how their service reps treat their customers (Whether intentional or not) and get them as needed, on a path to be better equipped to make their customers feel its about them, every customer is different and ensuring a unique experience makes a person feel like they are cared for and appreciated. Something any customer service rep should do. After all we as customer have or could potentially be buying a service or product and rep's job is upholding a company's reputation .

On plus note, outside of my experience with Kim this place is A1 as far accommodation while I wait for my car to be serviced.

A very welcoming Lobby, that always has snacks, water and Coffee and very good coffee in my opinion. A company that goes a bit out of the way to provide comfort is a company that shows they care to ensure their customers are happy.

One of a few reasons why I keep coming back.