Jose Castillo

Review of Cuban Crafter Cigars

While I wrote a very negative review that was accu...

While I wrote a very negative review that was accurate in its assessment of Cuban Crafters at the time, based on my interactions/ business dealings, I'm compelled to update the same. I received a call from Manny Rodriguez who learned on my disappointment not only with the humidor, but with his staff. Manny went out of his way to rectify this matter as well as wanting to earn back my business with Cuban Crafters. I must say that Manny demonstrated himself to be highly professional and customer centric--he even provided me with his mobile and requested that I only deal with him on future transactions. Manny is a man of his word and want to recognize his effort to rectify the situation.