My husband and I stayed there in August for 3 nigh...

My husband and I stayed there in August for 3 nights. When we checked in everything was fine. They had a draw for some feee items which we won a free movie rental. We went up to our room only to find a very poor layout in the bathroom area. The toilet up against the tub and the toilet having a leak. Called front desk they would send someone up to look after the leak. Their explanation was that it was indeed a problem and they had to order parts. Well parts never came and toilet never got fixed and the floor flooded so all towels had to be used to catch the leak.

Then one night we decided to finally use our free movie we had won. Went to use it there was a malfunction. 3 phone calls one evening to have no one come up and fix the issue. Tried to watch it the next day. 4 more phone calls to no fix so never did get that free movie. The free WiFi was so weak that unless you were in the lobby you had no signal. We certainly had none in the 14th floor. Seeing everyone standing outside their rooms trying to catch some kind of signal indicates major problems.

We get ready to check out. This is where my frustration builds and still sends my husband over the edge. He checks us out and voices his displeasure with our stay. The on desk manager offered to give us breakfast. It was part of our stay. So being a Hilton Honors member they offered above and beyond the points I was going to receive an extra 10,000 points. Well even as we type this review our app and Hilton Honors does not have a record of our stay at the hotel or certainly not the extra points for the inconveniences we had. 5 phone calls since we have returned home and several emails we sit with a paid hotel stay and no enjoyment or satisfaction. Customer service and certainly customer satisfaction is not in their vocabulary. If someone could just follow through with what they promised that say would be great but nothing but anger and this review to hope others don t have the same kind of stay we did.

If you have other choices on where to stay do so you won t regret that decision.