I own a CB Jeni townhome in Heritage Creekside in ...

I own a CB Jeni townhome in Heritage Creekside in Plano. I bought a spec home in October 2018 with them and the house had some decent upgrades that came with it. The sales agent was amazing (Benjamin Russel) and he threw in blinds, refrigerator, washer and dryer on top of the promotion they had going on at that time. The builders were great and their first year warranty response was great too. Before the year was up, I had them fix some minor issues and repaint stuff and they did all that.

The Frigidaire appliances they installed aren't too great though and I had to get my microwave fixed. I also had to get a handyman to fix my pull out trashcan cabinet fixed despite having them fix it during the warranty period. Their service was fine but their quality was average.

I am currently under contract for another CB Jeni home and while the layout of the house is beautiful and the community great (super excited to move), the sales agent is not very good. I will edit my review with details on the current experience once I close on the house because I'd rather not create complications with my purchase. The builder is decent though and pretty responsive. They recently transitioned from designer sessions to CB Jeni X and there are some pros and cons to both now.