I went into Driver Select knowing exactly the car ...

I went into Driver Select knowing exactly the car I wanted to purchase. My husband and I waited about 30 minutes to get set up with a sales associate, and she went and got the car for us to test drive. Immediately after sitting in the car you could tell it was a smoker s car. I told Lilia, the saleswoman, that I didn t want a smoker s car. She told me she would only show me one more car. I understand they sell cars FAST and want to work fast, but not many people want smoker s cars which is why this specific car is $3000 less than others the same make and model.
We also found out later that Lilia s shift was close to ending. I understand wanting to go home on time , but to get frustrated with me because I didn t want a smokers car was annoying to me.
We waited about an hour for her to get another car for us to test drive, but she came back and said that one had been purchased. (Two days later the car she said had been purchased was still on the website, but the one I eventually bought was taken off that night.)
After getting ready to buy the next car I wanted Lilia told us my mom (the co-signer of my trade in) would have to come to the dealership to sign off the car. She told me that AFTER I told her I didn t need to finance through them. It seemed fishy to me that she waited until after I test drive and was ready to buy to tell me that. I told her that wasn t an option because my mom lives 2 hours away, but she said there was nothing she could do.
We left without purchasing a vehicle after being their for over 4 hours, but then noticed the title to my trade in did not have the co-signers name on it, only mine. So we drove back to the dealership, spoke with the head of sales, and had purchased the car no problem within 45 minutes. I m not sure what was taking Lilia so long, or why she didn t want my money, but at the end of the day I got the car I wanted and it s in great condition.