Terrible service and accountability!

Terrible service and accountability!

Second time coming to Rocky Crest and second time to the steak restaurant.

TBone was incredibly salty so sent it back. Manager apologized, brought it back but it was still salty.

Did not want to raise a fuss so said it was edible but told the waiter it was just as salty.

We had such a great time two years ago we tried to give them another chance, explained our situation to the waiter, waiter said he would speak to the manager.

Nobody came by. We ordered the dessert platter, asked if they could take some care because we were so disappointed with the Tbone and he said they would, no one came by.

Dessert came late, half of it was stale, cold and disappointing.

When we tried to get the bill, everyone avoided our eyes.

In fact at one point we asked the manager for the bill, he acknowledged with a nod and still no one brought it back.

I am very disappointed with the lack of accountability. A restaurant can have guests who are not happy with the food, but ignoring them and refusing them service when they are trying to leave is ridiculous. It just antagonizes them more.

It took us half an hour to get to bill, to find everything had been charged 100% with no apology.

I understand a restaurant has certain costs but having a manager come back just to check on us, instead of having everyone ignore us service would have made a difference.

Service recovery and making guests who have had an unpleasant time feel better is one of the first skills learnt in a managerial position.

I am disappointed to the food quality, but especially in the service level.

It was after we raised this as an issue they offered us a 25% discount in the cost of the TBONE.... and still no one came by to talk to us. In fact, when we got up to leave and we brushed by the manager he ignored us...

I am not sure if management has changed at rocky crest, but I am so disappointed with the level of service recovery here.

What happened?!