We've had issue after issue at this hotel. It all ...

We've had issue after issue at this hotel. It all started when our friend was given a room that wasn't clean. Then, they moved her to a full suite - Nice! We are in our third room now and just staying put. The keys constantly don't work. Rhey are putting in a new system apparently. So, we have to get new keys at least once a day and hope they remember to put lounge access on them. Yesterday, there wasn't a sterno in the lounge so all the food was cold. We were told we could warm the food up in the microwave. The attendant in the lounge is not very friendly, bordering on rude., and keeps the TV on Leave it to Beaver rather than the news. She changes it back if someone puts it on the news. Germaine and Darryl have been great. The rest of the staff seems indifferent or confused. BTW, we are Ambassador level. Get you NOTHING at this hotel for that level of loyalty. Will not stay at a Sheraton again.