Brenda Towne

Review of Festival Foods

A month ago I ordered a cake for my daughter for h...

A month ago I ordered a cake for my daughter for her wedding and cupcakes. We was told that you had to be paid for the week of the wedding we went Friday called Friday to go pick up the cake to which they said we did not make one because it has to be paid for in the week of the wedding. Friday is in the week of the wedding I said the wedding is Saturday. There was a little bit of a conversation they ended up making the cake and cupcakes in the delivering for free. 150 cupcakes that were supposed to be blue and white which were but it was supposed to be buttercream frosting and it wasn't the blue frosting on there was so nasty people was not wanting to to eat it I had so many leftover. Even wjen i took them home to give out to people tjey did nor want them. They didn't put the Shimmer on the cupcakes like we ask. It was all pretty much a disaster had so many leftover cupcakes I will never ever order a cake there again they just did not do anything that we ask them to do. They just threw it together the night before because they forgot to make it. They said they called us they had 3 different numbers not one of our numbers had a call or a message for sure no message from Festival Foods. As I told the lady if you did call you should have left a message that is the professional thing to do. But there was no message almost no cake and what we did have was crappy cupcakes. When a person ask for something specific and they're paying money to get it they should get it not happy with Festival Foods when the groom specifically asked for buttercream frosting and we got gross frosting. And all they could offer was a free setup and delivery or pre-delivery I should say. Worst