Pacha, what to say ?! They may even be right but t...

Pacha, what to say ?! They may even be right but they lose it all because of the lack of gentleness and sympathy with which they speak to people. They should have been more concerned with getting decent, trained employees, rather than bothering to raise the already exorbitant prices of tickets and drinks. As the Spaniards would say "it's awful **"