This dealership would be a great place to browse f...

This dealership would be a great place to browse for and buy cars if the people that worked here understood basic customer service skills. We popped in to see our options on a leased vehicle that was almost paid off. We weren't really expecting to walk out with a new car but we did. Once we were seated a lady named Amalia came over to help us out. While filling out paperwork she decided to help another family - thats great! However, she came over to inform us how angry this other family was and that they needed priority and if we wouldn't mind waiting. We were fine with that as we weren't in a hurry. Well, big mistake on our part because we were completely forgotten about. Took her 2 hours to return. Not a problem because she got us a deal we wanted! Sweet. Talked to the manager, Arturo, about signing our contract. Being a current leasee from Honda, it was strange they couldn't pull my credit but they could pull my husbands, who has never as so much bought or leased from any dealership. Not a problem they said and they swiped our card and let us drive away in a new vehicle while promising to waive our restocking fee of our old Civic. About 2 days after Christmas (a weekish after having the car), I get a text from Amalia telling us we need to come back in or risk having our car repoed as we never completed our contract. We were out of town and I told her I was not available to talk at that moment but that we would be in the very first week of January. Well, to that she decided to call me multiple times in a row. I told her we would come in and to leave us alone (she didn't). When we finally got to the dealership to fix this mess that Arturo created, he made sure to tell me about how I needed to unfreeze my credit so that I could be on the lease with my husband. I physically showed them that my credit reports were not frozen. I also pointed out that they were trying to run my credit under my maiden name instead of my current last name. Of course, they didn't even bother to run it under my new name. I know this because the reports they showed me had my maiden name. Okay, fine, whatever we just want to be done so we sign the lease with my husband the only one on it and we leave thinking that was the end. NOPE!!! Remember the restocking fee Arturo said would be waived for us? I got hit with a past due bill for $2500 on March 15th that was dated from March 1st with the charge being from JANUARY. This was the first time seeing or knowing about this charge as we were told it would be waived. It is never ending with this dealership. SERIOUSLY STAY AWAY. Side note: I reached out to the dealership before writing this review and asked to be contacted. They never contacted me. They really just don't care.