M Rich

Review of Boch Toyota

I love the car that I purchased at this dealership...

I love the car that I purchased at this dealership, but I will never purchase another one here - and will make sure to tell family and friends to stay away as well. I called the past few days trying to get a copy of a document I needed for moving out of state, I was told by sales staff it would be a simple task and no problem, and that they would pass my messages along to the necessary person. Ultimately today was my last day before I REALLY needed the document so I had to call the dealership multiple times - 4 times total. My calls were 3 hours apart each time despite being told they only needed 30 minutes. I was extremely nice when I spoke with staff because I understood they were likely overwhelmed (as we all are) and that it was annoying to have to hear from the same person repeatedly just to transfer me to another department, but my request was not being fulfilled and I had no way of contacting the worker directly. At the end of the day I had to call another time because when the document WAS finally sent, I was given another customer s information accidentally instead of my own. I recognized this was an issue for both me AND the dealership so I wanted to make sure it was resolved - when I called that last time I was hung up on. I decided to give the benefit of the doubt and try calling again in case there was an issue with the line, but my call was disconnected yet again. My husband insisted on calling when this happened and his call was answered immediately by the most recent sales person to have answered my call, she was rude and unhelpful. I am not going to name her because I don t want to ruin anyone s job especially at a time like this, but people like her are the reason this establishment will lose good customers. I do think it s worth mentioning that the sales person Jonathan tried to be helpful and was kind earlier in the day even after speaking with him twice, but my other interactions with staff were less respectful.