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Review of First American Payment Systems...

Terrible customer service, lack of urgency is ridi...

Terrible customer service, lack of urgency is ridiculous!!!!!!
8 years without a single charge back, its been 1 week since I batched $6788.87 on 12-27-19 today 01-02-20 still none of the batch has gone to my bank. on 12-28-19 I received a call from first American needing invoice verification for charge amount $4912 (I EMAILED WHILE ON PHONE AND CONFIRMED THEY RECIEVED IT) and was told it was on review and would take 2 more days. I spoke to first American again today 01-02-20, was told they didn't have time to review it yet because they were on vacation 4 days. When I asked why the rest of my batch $1888 from several different charges has no been released to me if only the 4900 charge needed to be verified, was told again be cause they were on vaca. I am a small business that takes pride in my customer service and promptness to resolve problems. This company does not care about its customer service. Its clear that all they care about is the all mighty dollar.