Made a service appointment for 8:30am, dropped car...

Made a service appointment for 8:30am, dropped car off and was told I d get a diagnosis by noon. Noon came and went, so I texted the service advisor, Thomas Ross, at 1pm. Having yet to receive a response at 2:45pm I called and learned they had not yet looked at my car. Later, with the service department closing soon, I decided to go there and wait it out. On the way I got a text saying an estimate was being prepared. When I arrived my car was parked outside and there was no estimate ready. After helping a couple other people Thomas drafted an estimate in front of me.

I would have gladly given the green light to proceed had he delivered on his promise to get me an answer by noon, but since he wasted an entire day with no work done I ve decided to take their diagnosis to another mechanic.