Blake Evetts

Review of Mac Churchill Acura

Initially I was excited to go to this dealership. ...

Initially I was excited to go to this dealership. I had to call up to get directions, and as a result took an hour and a half to get there. The directions sent me about 18 miles off from the correct location. But my real complaints are an entirely different matter.

Upon my arrival I was delegated to a fast talking salesman who sat me down. For an hour. Then I was given some terrible vehicles to test drive. One of them was barely running and was painted in such a manner that I'm sure it would not resell.

Eventually I found a car I liked, a quaint little civic. I expressed concerns over a large dent on the fender but was told it would be fixed. Despite saying that I wanted to leave a dozen times I was harassed, berated, and belittled. They literally took my driver's license and did not return it. They took my debit card and charged me 200 dollars for a 'deposit' that I did not sign for nor give them my PIN for.

Finally I left and found, through their website, that the 'listed price' for the car was five thousand over not only its suggested retail price, but the price that they listed on their own website.

I returned the next day and was again told to wait, run through a variety of vehicles I didn't want. When I showed them a print off from their own website (That they conveniently could not find) they spent over an hour 'verifying' it. I was given to another salesman who barely spoke English.

With the promises of maintenance, a fix to the damaged fender, and other maintenance and cleaning, I signed off on the car.

I was given a loaner car that behaved very well, and after only two more hours of waiting I was on my way. They told me that by Tuesday it would be out of the body shop and ready for me to pick up.

I returned tuesday, was sat down for two hours while my salesman ignored me, only to be told that it wasn't finished and that I would be contacted when it was.

The next day I received a call and was at the dealership with in five minutes. I saw my car as I was parking the loaner. I handed over the loaner keys and proceeded to wait for another three hours. I had to harass a manager to get any service, and before I'd even left the lot the car was unsatisfactory. The wheels were improperly inflated to the point of being dangerous, the fender was only fixed cosmetically, and it rattled like an unholy abomination when I turned or went over any bumps. They told me that I could leave it there for them to fix, but that I couldn't have another loaner car. Essentially they would want me to walk home, knowing that I live 40 miles from their dealership.

They also offered to let me come in and drop it off the next day. Again, it would take several days to fix and again I would simply be out a car while they did nothing to try and fix it.

Deciding to take matters into my own hands I went to an autozone. With their assistance I discovered that -THE BUMPER HAD BEEN INCORRECTLY ASSEMBLED AND WAS HELD ON BY GRAVITY ALONE-. Had I been in any collision it would have flown off. If I had stopped too hard it would have flown off. I had to reassemble the fender well and liner and fasten the bumper on with supplies purchased after I was ensured it would be fixed.

In summary they are overly aggressive salesmen who care for nothing but their bottom line. They lie and treat you terribly. It's easy to see why they tout '#1 Volume Acura Dealership in Texas' because they held onto my driver's license and would not give it back with out me yelling for it.

They sell crappy cars for way too much money, and I'm 90% sure my car has been in an unlisted collision.

9/16 update. CV Joint is failing and needs replacement. Called 'David Diamond" at 2:30 PM and have not heard from him.
9/17 Update. Attempted web support. Was helped by a Dqwan (I think?). He gave me a fax number to call. Called front desk and asked to speak to management, was given answering machine. Still no reply from salesman or anyone from the dealership. Have filed a complaint with the BBB.