lourdesyofir cohen

Review of Crown Honda of Southpoint

I had a coupon for oil change and car wash plus va...

I had a coupon for oil change and car wash plus vacuum. My appointment was for 12:15 pm I showed up at 12:00pm the service department agent said it take about 2hrs. Three hours later I call to check on the service it took three calls until someone check on the status. The agent said the are short staff and I will to wait up to 5pm if want my car detailed I ask just to wash and vacuum the car. At about 4:00pm I walked in and ask the service manager and he said that the car been washed and the are working on the oil change. Total miscommunication no information to customer. Finally my car was ready at 4:15pm 4 and 1/2 hours later. No apologies no sorry.