Adrienne Dixson

Review of HYATT REGENCY NEW ORLEANS

Mr. Terrence John, Director of Outlets, just happe...

Mr. Terrence John, Director of Outlets, just happened to be outside of the restaurant when I was leaving. I explained how unaccommodating the manager and wait staff were and he refunded my buffet charge (I didn t ask or expect a refund). I appreciated him listening and wanting to address the poor behavior of his staff. I didn t feel like a valued guest when I walked out of the restaurant, but Mr. John, exceeded my expectations. Thank you!