Tony Wong

Review of Puerto Del Sol Beach Resort an...

Not worth the price.

Not worth the price.

We stayed for one Saturday night with phone reservation.

- booking data disconnected between their Manila office and the resort office.
- as a result the room was not ready when I got there and had to wait for more than half an hour before the room was ready by about 5pm.
- not running a proper spa despite the premium prices for spa services. The message center is quite open and less than 10 meters from other guest rooms.
- no WiFi in room, and WiFi cannot connect to internet in the public hot spots, allegedly due to too many guests, so basically no WiFi.
- with so many operational problems front staff is always distracted and tense.
- so many rooms and buildings have been put in to expand capacity, but in general the infrastructure and service could not adapt to the increase.