Apparently we had a completely different experienc...

Apparently we had a completely different experience than some of the earlier reviewers. Chris Stephens was outstanding. He investigated and had corrected an important policy endorsement that was apparently not showing up which enabled full benefits to be accessed. Chris answered our many many questions promptly and with a positive and helpful attitude. He always followed up just as he said and promised. He reached out to the underlying firm responsible for administering the claim and made sure that accurate benefit amounts were being approved - or, at least, it felt that way and that was the result. Chris was also very helpful with the Fortified Roof program and working through the issues involved and getting the funds released. Chris was very knowledgeable but if he didn't know an answer to a question he said so and found the answer and reported back. In sum, we had an outstanding experience working with Chris and appreciated his help.