My mother is currently in this hospital, on her th...

My mother is currently in this hospital, on her third day. She can t eat and they still haven t figured outs what s wrong with her. I requested ice and an extra pillow twice for my mother and that was an hour ago...... still have not received it. They are more than likely short staff which causes the nurses to be rude no doubt. We are strongly considering taking my mother to a hospital in Houston.