Matt Early

Review of KidZania London

Really wish I could give a positive review. Yes it...

Really wish I could give a positive review. Yes it is crazy overpriced.
Food awful/expensive and not enough space to sit and eat it. Queues at every single experience and kids didn't get to do all that they wished. Actually, all of this is expected - especially during half term. None of the above contributed to a low rating. The real reason is because the staff could not be more cold and unaccommodating. I visited with my 4 kids- including my son is who is 3.9 years old. Once I realized there is little for that age to do-(but there are a few things for younger toddlers) I asked to upgrade a ticket for my son and was told to produce proof he was 4 years old OR they would not upgrade the ticket per policy. I get it. there is policy for a reason- but there should be a little interpretation- if risk and liability is accepted. I watched him sit next to (what must have been) a 2 year old in the Firefighter experience (so I though it was ok to let him go in) and once he got in and they scanned his bracelet they told him he could not participate. His heart broken, I begged 2 staff agents to just let him put the jacket and hat on and allow him to take part in the first half of just sitting in the room (and not to get on the "dangerous" fire cart). They were cold and just said no watching the poor kid walk away. I questioned quietly on the side-why a, clearly younger, child was permitted and they shared that they agreed the child was likely not 4 but nothing they could do- and next time to just lie like those parents and claim the child was over 4 when purchasing tickets. My advice if you have an almost 4 year old- just say he or she is 4 just so you can do the 4+ younger activities. This review is also not from one staff member interaction. I had 4 staff interactions about this matter and experienced the same service- so at least they are consistent.