Brandon Gray Review of Hennessy Ford Stores
I would ABSOLUTELY NOT refer a friend to Hennessy ...
I would ABSOLUTELY NOT refer a friend to Hennessy AT ALL and after this time, I WILL NOT BE BRINGING MY VEHICLE HERE EVER AGAIN! I originally brought my car in on the Tuesday before Thanksgiving for some regular maintenance, an issue I was having, and also there was some recall that needed to be looked at. I was not given a loaner vehicle upfront until the weekend, so I was not able to spend Thanksgiving with my family like I had planned. The issue I was having was that when I drive, I would the engine would cut off. That was caused by some sensor that cost me over $300 even having warranties and stuff. I got my car back the next Tuesday. On Wednesday, started having issues again, but this time, this was a completely different issue. My car wouldn't start every time. According to the paperwork, the technician checked the battery and it was Good. Also I only had that battery a little over a year so I know it's not the battery. Also while I was driving I would get an error message on my screen that the "Hill Assist Is Not Available" (I didn't activate the hill assist, I was on I-85). Also my battery and oil lights would come on. The radio and clock would reset themselves. I took it back on Friday afternoon and today is now Tuesday.
1. I don't have a loaner vehicle because they are all handed out
2. I still have no idea what's wrong with my car, it hasn't been seen yet
3. My service advisor is completely HORRIBLE at customer service, I have called every single day to get an update and he doesn't have one .
I live in Decatur and work in Alpharetta. I am go to school on Tuesday nights. I have rehearsals during the week and I have to go out of town this weekend, this is a COMPLETE INCONVENIENCE TO ME AND MY LIFE and my service advisor can't seem to understand that! I am a single person in Atlanta with no family here or anything and I'm just trying to make it. I have a lot of responsibilities and things I need to take care of, but I can't because I don't have my care and still no loaner vehicle either.
Today is Tuesday, I have been without a car for 4 days and still have no idea what's wrong with it or when I'm going to get it back, this is ABSOLUTELY RIDICULOUS!!! I highly encourage people to NOT COME TO HENNESSY FORD AND/OR DON'T PURCHASE A FORD!!!!
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