I'm honestly surprised by the amount of 5 star rev...

I'm honestly surprised by the amount of 5 star reviews you have. My sister rents through your agency and certainly has not had a 5 star experience. There are plenty of issues with the property that were there when she moved in that still haven't been fixed, she has a roach infestation that you have not dealt with effectively. There is a safety hazard in the drive way and all of her attempts to contact have been ignored. Your staff refuse to communicate with her and are now expecting money from her or else you'll evict her. How is it that you have not done your job as a real estate agency and yet expect her to deliver when she cannot. This is absolutely unfair, you are unprofessional and causing her undue emotional distress. You have not taken responsibility or held the owner of the property responsible for anything. As far as I'm concerned you have failed as a real estate agency. From what I've read in the reviews so far, the top reviews are from buyers or sellers. Seems like those who rent off of you are subject to your poor customer service and gross negligence.