This is an honest review of my business with certa...

This is an honest review of my business with certain pro:
It was a rollercoaster, at the fault of both parties, mine and theirs. Read the whole thing.
Every home improvement company is busy with repairs after hurricane Michael, there's no doubt about that. They we're able to start about a week after committing to the proposal which was awesome. But as the person paying ya gotta be understanding unless you have the time to do it yourself. I was home during the repairs which probably fabricated some issues, as if your gone you would just see the end product and not the process.

I hope CertaPro uses this as a constructive critique. It's not meant to be negative.

Issues/processes explained:
There was a delay the first day, materials we're not here and the painters showed up. There was a feeling of "what the hell is going on" as I never met with the site supervisor nor did I get any notification. Things seemed to be a little unorganized.
After calling the office they gave me their full attention (despite other reviews), they explained what "should" have happened, and level heads always prevail as the next day things went a bit better.
----there were weather delay issues----
I also needed siding repairs, none of the workers really knew what we needed, and left to get supplies, I wouldn't have known they weren't comming back that day unless I called the office. Again after info flows back and forth, they were here the next day to do the work. The individuals who did the panel repair were good. Wasn't prepared to for electrical, water, or gas to be disconnected but once again go with the flow (if power/water/gas need to be disco'd the client should be advised. Gas lines cannot legally be disco'd reco'd by any party other than the gas company). By end of day things we're looking up, as almost all paneling and paint was nearly finished.
At the end of the job when I saw the finished product, I was glad to see it done.
A 2-3 day job took about a week, not bad given the situation Panama City is in.

Pros:
*when work was being done, it wasn't rushed.
*The end result was as expected
*Answers/explanation to questions were given
*Any issues you can call the office and talk to someone or at least get a call back if you leave a message

Cons:
*I never knew when/if the workers would show daily
*You shouldn't have to call the main office as there should be no issues. The office staff has better things to do.
*Lack of information flow from site supervisor, or main office (unless you call)
*Didn't mind the use of my water hose but at least put it back the way you found it
*Litter around the property after the crew left (i.e. empty caulk tubes, rubber gloves, cloth/rags) which I didn't mind picking up but I shouldn't have to.
*Small landscaping/stones left knocked over or disturbed.
Everything listed in the cons was not necessarily a big deal for me, it just added unnecessary stress. If you looked at this in a different light a different person may not be able to go out and take care the things I took care of.

All in all, info should be given not asked for. An actual plan should be supplied to the buyer AND make sure workers follow it so it doesn't FEEL unorganized. I understand/hope there is a plan, and maybe I don't need to know it, but I asked and they answered...it was a rough start.
Finally and most importantly pg 4 in the proposal clearly states that after doing a look-over of the job was I satisfied?
THAT IS A SIMPLE YES OR NO QUESTION. At the end of that day the answer that question is YES... with the explanation above.