A few years ago, we used this service via the sch...

A few years ago, we used this service via the school for pictures for both of our kids. Very disappointed. I had carefully chosen the same background and stance so the pictures would look nice hanging on the grand parents' walls. The pictures ended up having different back grounds/stances. (of course the expressions on the kids faces were not fabulous, but I don't expect perfection from school pictures.) I good-naturedly called the company expecting an easy fix and was rudely told there was nothing they would do about it. I even offered to pay to have it fixed. I don't usually bother to leave comments on things, but as I am forced to use the service again this year, I noticed the other negative comments and just wanted to reinforce they are not a nice company with which to deal.

Obviously these are digital pictures, so I'm sure all they had to do was change the background/crop and reprint them. Unfortunately, the school keeps using them, so we buy the smallest package so we can have the same "awful" shots all kids have at their graduation parties and have professional prints taken elsewhere. here is no comparison as to how excellent the professional pictures are.

Geskus pictures are not quality and you have no recourse if you are unhappy with the photos or their handling of the orders. Note the only people who have bothered to leave comments are negative ones. Nobody who has used their service feels good enough about the product to leave positive information. It makes me wonder how many other unsatisfied customers there are out there.