Chuck Piraux

Review of Capilano Volkswagen Inc.

My wife and I were in Vancouver for a weekend trip...

My wife and I were in Vancouver for a weekend trip visiting from Kelowna. We were set to return home on Sunday, September 13th when our check engine light came on our 2015 Tiguan. We checked everything we could, gas cap, oil and coolant levels and it was nothing obvious. Once the EPC light came on we realized we'd need to get it looked at before we could return home through the mountains. With it being Sunday we did not expect to find a VW dealership open but we discovered that Capilano VW was open 12-5pm. We drove there knowing that it would probably have to stay overnight and get looked at Monday morning. Upon our arrival at Capilano VW, we were pleasantly greeted by Hope and she offered exceptional friendly service and helped ease our mind that our car would be looked after the next day. As we explained that we'd need to move our luggage out of our Tiguan and then call a cab so that we could check back in to our hotel, General Sales Manager Garry Speranza overheard us talking to Hope and was quick to offer us a courtesy/loaner car. This offer was over and above and completely unexpected. The next day our car was looked after by the service team and turned out to be the intake manifold which was covered by warranty!
Back home in Kelowna we take our Tiguan to Turner VW and we always receive excellent service, we can now add the Team at Capilano VW in Vancouver as another example of the personal and friendly service VW consistently provides. Thank you Hope, Garry and your Service Team!

Chuck and Carly Piraux (Freeman)
Kelowna, B.C.