Anne Fitzgerald

Review of iiNet

Fantastic service from your staff during my recent...

Fantastic service from your staff during my recent outage. Ayanda was amazing. She spent hours trying to resolve the problem and when unable to do so organised a request for a technician. She told me I would be contacted within 24hours and given a date and time for the technician to call! I honestly did not think this would happen but it did. I was contacted and told the technician would arrive in 2 days. He arrived right on time and fixed the problem which was line related. Internet providers often get a bad press (in many cases justified) but I cannot fault the service I received this week. Kudos to all at iiNet