Lost our $1,000 deposit even though we found signi...

Lost our $1,000 deposit even though we found significant RUST INSIDE THE CAR. Which they told us later is normal for cars on their lot.

We were so excited about buying a Toyota Sequoia here. Put down a 1,000 deposit for it since we were heading out of town. When we came back to pick it up we did a closer inspection and noticed significant rust you could flake off on the seat railings. I thought it was significant enough when paying for a 2014 car. You want to drive off the lot feeling really good about the car you just bought and not worrying about rust under your seats. It was a red flag we weren't expecting. The salesman CHRISTOPHER SANCHEZ looked at it and agreed yes there was clear amounts of rust but assured us it was nothing to worry about and maybe a water cooler spilt inside the car! Right. They tried to reassure us it was fine and were pushing us to move forward. I don't think they heard me at all. I didn't feel good about paying 37,000 for a car that I was driving off the lot knowing there was rust inside the car! We said we wanted to think about it. When my husband called to say we didn't want the car they wouldn't give us the deposit back because the car was "fine." I just feel like if we didn't find the rust and just changed our minds than sure don't give us the deposit back but we DID FIND A PROBLEM! Good customer service would apologize about the rust and say we would be happy to return your deposit since you found something that makes the car less valuable and would be a lot more difficult for you for resale privately. Instead the general sales manager TRAVIS CHEESMAN told my husband you will not get the deposit because MANY OF OUR CARS THAT COME THROUGH OUR LOTS HAVE RUST ON THE INSIDE.

Bottom line. The insides of many of their cars have rust as said by their manager. And don't make a deposit unless your 100% sure you like cars with rust.