Let me start by saying this was the absolute worst...

Let me start by saying this was the absolute worst hotel I have ever stayed at in my life. Yes the location is great but other than that it was an absolute dump. The pictures are very misleading online because the lobby is very nice but all of the hallways and rooms are disgusting. When we first got there we noticed stains on our sheets. We also noticed we didn't have a remote, gum on the lampshade and the room barely looked like it had been cleaned. When I called I asked if the hotel had ac and they said yes. Come to find out they DO have AC but not in individual rooms so the Hotel either needs to be on heat or AC. The room was so hot we could barely sleep and my brother had to run 13.1 miles the next morning. We we're on the 19th floor so we were unable to open the window very much. I also asked if they had refrigerators in the room and I was told no but I could get one upon request. I explained to them that the refrigerator was a necessity for us because my daughter has a kidney disease and is on medication that needs to be refrigerated. They told me to call on our way there and that they would have one set up in the room. Our Drive was 5 hours away & I called them before we left the house all the way up until we were in the parking garage and still never got someone to pick up. When we got there it was a madhouse. There was a line from the elevator to the door & it took us almost 25 minutes to get checked in and on the elevator. We called & complained about all of the things that were wrong with our room and how we had no refrigerator for my daughter's medicine & they told us that someone would be up within 20 minutes to make everything right. An hour later I went downstairs to complain again because no one had been up to our room and that's when one of the front desk members called the maintenance guy on the radio and the maintenance guy started complaining about how he was the only one there and he would get to it when he got to it. An hour later I went downstairs to complain again because no one had been up to our room & that's when one of the front desk members called the maintenance guy on the radio and the maintenance guy started complaining about how he was the only one there & he would get to it when he got to it. while he was going off she turn the radio down so that I couldn't hear and told me that someone would be Up soon. We waited almost 3 hours for refrigerator. When we got it we thought it was broken because hours later it still wasn't cold. At this point I was panicking a little bit because the medicine was starting to get warm. We finally filled up a Ziploc bag full of ice and put the medicine in there. By the time we woke up six hours later the refrigerator still was not cold so I went downstairs to complain & I was told by the manager that the refrigerator can sometimes take up to 12 hours to get cold. I explained to him that I was not a guest complaining about wanting her drinks cold but rather a mother with a daughter who depends on medication & that I told them that I needed the refrigerator before I even booked the room. He apologized & gave me 12 breakfast passes. (We had 4 people and were staying three nights)

The bed was hard as rocks and everyone complained all night long about how their hips hurt and we are barely 30 years old. When we were leaving we were charged $226 for parking. The website says $55 a night for parking but I DID know that our vehicle was going to be more because it was oversized.... I was told that it was going to be $67 a night because we have an SUV but then when we went to pay the bill we were told that it was $75 a night.

I could go on and on about how bad this hotel is but seriously spend a little bit more money and go somewhere that you will actually get good service and not feel disgusting sleeping in. When I said something about all of the problems the manager did say that the price kind of reflects the state of the hotel considering it's right in time square.

I honestly would not stay here again even if it was free.