I ordered my meal for pick up at the Imo's on Hamp...

I ordered my meal for pick up at the Imo's on Hampton and I44 as i always do, received my confirmation email, and gave ample time for meal preparation. I arrived and once again , there was no record of my order except the email i showed the cashier. I was asked if i wanted to order again, but no apology, just pure attitude. I gave a 2 star rating only because the food tasted good. My confirmation email apparently meant nothing.