I am adjusting my review based on the fact that on...

I am adjusting my review based on the fact that once I posted several reviews on different websites I finally received communication from the manager. As always, he was very understanding and helpful. I did receive the key, but it took about a week longer than what was told to me initially. I also did not receive the emergency key, but the manager said he would look into that and, if available, assist with providing me that as well. Overall, despite a few bumps in the road, I'd give this a 4 star buying experience. It's a shame though why there is always something that makes purchasing a vehicle so painful.