The Karting Management is terrible. We arrived 20...

The Karting Management is terrible. We arrived 20 minutes early for our 11AM reservation and we're told your too late. What? We just heard them call for the 11AM reservation.
The prissy manager offered us a ride at 2PM, oh sure, during the F1 race we want to be racing go karts, please. "You can get credit for merchandise". Really, who cares? No, I just wanted a refund. "We don't offer refunds". Now you have a very upset client. This is not customer service. You didn't provide the service paid for and that is not good. Chase CC, "please file a dispute, thank you". I will get my $ back. But, in the mean time a regular client is now lost. I spend big dollars to come to multiple events here. No more. Oh that Paddock Club reservation for next year, consider that out the window now.