Domini Dragoone

Review of Decathlon USA

Very happy with customer service and impressed wit...

Very happy with customer service and impressed with knowledge of staff. I have needed to buy a sturdy travel backpack to use in lieu of my roller bag for a while but been intimidated by choices. Stopped in at the new Potrero Hill location to look at options, and ended up buying a backpack that day. Anthony was super knowledgeable and was able to listen to my travel needs/style, and help me select a pack. I ended up deciding to purchase that day bc he took the time to explain all the features of the packs I was choosing between, teach me how to best use the packs (adjusting the straps, etc.), and just really made me feel confident in my choice. He also noted some accessories that might help me get the most out of my pack, and in a way that was informational/teaching (rather than pushy upselling thank you!) He also explained that the prices are so affordable bc Decathlon makes their own gear, so there is no middle man. The pack I got saved me $$$ in comparison to another retailer, and I m super excited to use it on my upcoming travels. Thanks very much to Anthony for your help!!