This was about a month ago but now that my car is ...

This was about a month ago but now that my car is fixed and I have found a dealership that actually knows what good customer service is I can take some time to leave my review. I'd honestly give zero stars if I could. Bought a 3 here because I was in a bind a few years ago and I should have sacrificed and kept looking. My first experience with the dealership was with my wife back in 2012 when she was looking at buying a 3 for herself and the salesmen all treated her like it was her privilege to be at the dealership. I bought my 3 a few years later and was told it came with free oil changes(well it turns out after that it only is two per year). I was also told that a benefit of purchasing from Mazda of Clear Lake is whenever my vehicle would need maintenance or service they would provide a loaner car and this is where I had my last straw. I made an appointment to drop off my car to have warranty work done on the a/c and when I was checking the car in the service adviser asked who would be picking me up to leave my car. When I responded that I was told I would have a loaner when I bought the car if it ever needed service I was met with an eye roll and then told, 'only if we have any left to loan out and we just don't right now'. The disrespect of the eye roll was enough to set me off, but then the fact that he told me that the appointment I made was just to check the vehicle in and talk with a service adviser, and again with an attitude that it was my privilege that they would talk to a lowly customer like myself! After storming out of the dealership I called Russell & Smith Mazda and asked if they provide loaner cars for service and was told Mazda as a company wants their dealers to SET ASIDE a car when someone makes an appointment as a general practice to make sure the customer was taken care of! I honestly wonder how the owner/operator visualized his business plan for his dealership because the way they treat people it appears their entire goal is "Just sell the car" and not worry about building a relationship to earn someone's future business.